Frequently Asked Questions

Bulk SMS is a service that allows you to send a large number of text messages to multiple recipients simultaneously. You can use our web portal or API to upload contacts, compose messages, and send them instantly or schedule for later.

We guarantee a 99.9% delivery rate for all messages sent through our platform. This is possible because we have direct connections with all major telecom operators in Bangladesh, bypassing intermediate aggregators.

Masking SMS displays your brand name as the sender ID (e.g., 'YourBrand'), while non-masking SMS shows a random number. Masking builds brand recognition and trust but requires operator approval.

Most messages are delivered within 1-5 seconds. OTP and transactional messages are routed through our high-priority channel for instant delivery.

Yes, we offer a REST API that can be integrated with any website, application, or software. We also support SMPP protocol for high-volume senders. Comprehensive documentation and code examples are available.

No. You can start with as few as 100 SMS credits. Our Starter plan is designed for businesses of all sizes, and you can upgrade as your needs grow.

You can apply for a branded sender ID through your account dashboard. We handle the approval process with telecom operators. Approval typically takes 3-5 business days.

We provide 24/7 support via hotline, email, and chat. Enterprise clients receive a dedicated account manager for consultation and campaign management.